Returns

**Returns Policy**

You can return your BC items within 14 days of purchase.

Return costs are at your own expense.

Refunds are made through the same payment method used for the original order or through EFT, within 14 days of receipt.

BC guarantees a full refund on returned items provided they are in the original condition in which you received them. This means that the returned items must be unworn, unused, and in their original packaging.

Personalized jewelry will not be refundable.

All pierced items can't be returned for hygiene reasons.

You are responsible for the returns until the parcel reaches our warehouse. We advise you to ship with track & trace and retain the proof of postage until we have confirmed that your refund has been processed.

Want to return your products? Email us at: theblondechaos@gmail.com

**Damaged Item**

In the unlikely event that you received an incorrect order or a defective item, please contact us immediately. We will either send you a new product or repair it. Items that are broken and can be easily fixed will first be repaired.

Depending on the state of the damaged item and your location, we may send a courier to collect it.
You can return your BC items in 14 days of purchase.
Return costs are at your own expense.
Refunds are made through the same payment method used for the original order or through EFT, within 14 days of receipt.
BC guarantees a full refund on returned items provided they are in the original condition in which you received them. This means that the returned items must be unworn, unused, and in its original packaging.

All pierced items can't be returned for hygienes reasons.

You are responsible for the returns until the parcel reaches our warehouse. We advise you to ship with track & trace and retain the proof of postage until we have confirmed that your refund has been processed.

Want to return your products? Email us on: theblondechaos@gmail.com

Damaged item

In the unlikely event that you received an incorrect order or a defective item, please contact us immediately. We will send you a new product or repair it. Depending on the state of the damaged item and where you live, we send a courier to collect it.

Warranty on tarnished items

We offer a free replating service for any gold-plated items that tarnish within one year of purchase. After this period, we are still happy to replate your item, but the cost of replating and shipping will be covered by the customer. While gold-plated jewelry may naturally tarnish over time, we understand the challenges of maintaining these materials, and we provide this service to ensure your satisfaction. Please note that we do not offer refunds for items that have been worn for longer than 14 days, but we are eager to assist with our replating service.